MUSIC SERVICE · HELP

Keep learning. We can help.

Email nalamalan@gmail.com. SvaraCraft Music is operated by N Chaitanya Kumar. Include “SvaraCraft Music” in the subject and describe the problem. We do not publish a personal phone number.

Keyboard or sound

Choose Enable sound, check device volume and try a current browser. Keyboard shortcuts work when the instrument has focus. Mouse, touch and large note pads are supported. No microphone permission is needed. Try the free lessons before buying Plus.

Accounts

Use Music sign-in with your Music email and password. The sign-in page shows which joining methods are currently available; Google sign-in is not currently enabled for Music. Check spam for verification messages. Use the password-reset form if needed. Existing Voice Studio credentials do not automatically create a Music account.

Plans, cancellation and refunds

Single-instrument access costs INR 99 total/month for one selected instrument. Keyboard Plus is the only released instrument plan: all 12 beginner keyboard lessons and the keyboard teacher exercise builder, for up to 12 automatically renewing payments when checkout is enabled. The planned INR 499/month All-Instruments Pass is coming soon, not a pre-order; no payment can be taken for it now. Neither tier includes Voice Studio.

Visit Membership & billing to refresh status or cancel future renewals. Access lasts through the verified paid period. A cancellation is not a refund request.

Learning outside India

Start with the free keyboard before subscribing. Western note names are the default; choose Sargam or both in Note labels. You can learn using computer keys, a mouse, a trackpad or touch. The teaching language is English. Prices are in INR, not USD. International payment availability is not yet verified; your bank may add conversion or cross-border charges. Do not assume every card or country is supported. For help, email your country, browser and a description of the issue, without card details or identity documents. Support is by email; no response time or round-the-clock coverage is promised.

If a payment succeeded but access has not appeared, give us your Music account email and payment reference. Do not pay repeatedly. Refund requests are reviewed individually, including duplicate or incorrect charges; there is no general unused-plan refund promise. Applicable legal remedies remain available. See payment terms.

Never send passwords, OTPs, full card information, UPI PINs or identity documents to support. Email us from your registered address for account deletion or privacy requests. Export your locally saved exercises before clearing browser data.